Question 1

How quickly can you respond to a water damage emergency?

Accepted Answer

Flood Doctor offers 24/7 emergency response with an average arrival time of 60 minutes or less in the Ashburn and Northern Virginia area. Our crews are always on standby with fully equipped trucks ready to deploy immediately.

Question 2

Does homeowners insurance cover water damage restoration?

Accepted Answer

Most standard homeowners insurance policies cover sudden and accidental water damage, such as burst pipes, appliance failures, and storm damage. However, damage from gradual leaks, lack of maintenance, or external flooding typically requires separate flood insurance. We work directly with all major insurance companies and can help you navigate the claims process.

Question 3

How long does the water damage restoration process take?

Accepted Answer

The timeline depends on the severity and extent of the damage. Minor water damage can be dried and restored in 3-5 days. Moderate damage typically takes 1-2 weeks. Severe flooding with structural damage may require 2-4 weeks or more. We provide a detailed timeline estimate after our initial assessment.

Question 4

Do I need to leave my home during water damage restoration?

Accepted Answer

In most cases, you can remain in your home during restoration. However, if there is extensive contamination (Category 3/black water), significant structural damage, or widespread mold, we may recommend temporary relocation for your safety. Your insurance may cover temporary living expenses in these situations.

Question 5

What is the difference between water mitigation and water restoration?

Accepted Answer

Water mitigation refers to the immediate response — stopping the water source, extracting standing water, and beginning the drying process to prevent further damage. Water restoration is the subsequent phase — repairing and rebuilding damaged structures, replacing materials, and returning your home to its pre-loss condition. Flood Doctor handles both phases as a full-service restoration company.

Question 6

How do you detect hidden moisture behind walls?

Accepted Answer

We use advanced technology including thermal imaging cameras (infrared), pin and pinless moisture meters, and hygrometers to detect hidden moisture. Thermal imaging reveals temperature differences that indicate trapped moisture behind walls, under floors, and above ceilings — areas not visible to the naked eye.

Question 7

Can I handle water damage cleanup myself?

Accepted Answer

Small spills and minor leaks can sometimes be handled with DIY methods. However, professional restoration is strongly recommended for any water damage that affects more than a small area, involves contaminated water, has been standing for more than 24 hours, or affects drywall, insulation, or structural components. Improper drying leads to mold growth within 24-48 hours.

Question 8

What certifications does Flood Doctor hold?

Accepted Answer

Flood Doctor technicians are IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Mold Remediation. We are also licensed, bonded, and insured in the state of Virginia.

Question 9

Do you offer free estimates?

Accepted Answer

Yes, Flood Doctor provides free on-site estimates for all water damage, mold remediation, and restoration services. For emergency situations, we begin work immediately and provide a detailed estimate once the situation is stabilized. Call us at (703) 285-1100 or use our online request form.

Question 10

What areas do you serve?

Accepted Answer

Flood Doctor serves Ashburn, Leesburg, Sterling, Herndon, Reston, Centreville, Chantilly, Fairfax, McLean, Vienna, Great Falls, and the broader Northern Virginia and Loudoun County area. We also serve parts of Prince William County and Fauquier County.

Question 11

How do you prevent mold after water damage?

Accepted Answer

Mold prevention starts with rapid response — the faster water is extracted and drying begins, the lower the mold risk. We use commercial-grade dehumidifiers, air movers, and HEPA air scrubbers to achieve thorough drying. We also apply antimicrobial treatments to affected areas and monitor moisture levels daily until they reach acceptable standards.

Question 12

What should I do while waiting for your team to arrive?

Accepted Answer

Safety first — turn off electricity to affected areas if safe to do so. Stop the water source if possible. Move valuables and electronics to dry areas. Take photos and video of all damage for insurance documentation. Do NOT use a regular household vacuum on standing water, and do NOT enter areas with potential structural damage.

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